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Shipping & Returns

Products are normally shipped via FedEx Ground from our Illinois facility. However, some orders may be shipped directly from our vendors.

Next Day and 2-Day expedited deliveries are available, but are dependent on product availability and potential shipping restrictions. If you need expedited shipping, please call customer service at 1-800-339-3880.

In general, Care Express Products will accept returns of product purchased from us. However, due to the special nature of certain medical products, there are certain restrictions on returnable product.

We do not accept returns of:

  • Products returned more than 30 days after the date of the sale.
  • Products that have been used.
  • Garments such as binders, surgical bras, stockings, or Endura scrubs
  • Any item purchased on “special order”.
  • Regulated hazardous chemicals or reagents.
  • Products returned in defaced, opened, damaged or other than original packaging.
  • Any temperature-sensitive/refrigerated products.

Product that is returned is subject to a minimum 15% Restocking Fee.

To return a product, please call customer service at 1-800-339-3880 to receive a Return Authorization and receive instructions on how to ship the product back.

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